Frequently Asked Questions
Everything you need to know about shopping at Homey Complex
What are your standard shipping times?
We typically process orders within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location within the continental United States.
How can I return an item I am not satisfied with?
We offer a 30-day return policy for most items. To initiate a return, please contact our support team with your order number to receive a prepaid shipping label and return instructions.
What payment methods do you accept?
Homey Complex accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Are your products covered by a warranty?
Yes, most of our home goods and electronics come with a standard 1-year manufacturer’s warranty against defects. Please check the specific product description for individual warranty details.
Can I track my order once it has been shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email containing a tracking number and a link to monitor your package's progress in real-time.
Do you offer international shipping?
Currently, we only ship to addresses within the United States and Canada. We are working on expanding our logistics to support more international destinations in the near future.